Country Carers Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity and ensured they received a high level of consistent support. Staff always treated colleagues from other organisations with kindness and respect.

People and relatives gave high praise for staff and management. One told us, “You couldn’t have a nicer bunch. We have a natter and laugh.” People felt staff considered their privacy and dignity at all times and ensured they felt comfortable and reassured when receiving support. Staff always considered how the person would like their care needs to be met and were respectful and extremely kind.

Care was personalised and based on a detailed understanding of each person’s preferences, routines, communication needs and life history. Staff knew people well and adapted their approach to reflect individual personalities, moods and wishes on the day. This helped ensure care felt personal rather than task focused whilst supporting people’s health needs and emotional wellbeing. The registered manager and staff went above and beyond to ensure people received kind compassionate care that was not solely focussed on people’s care needs but also ensured people and their relatives received emotional support. This included visiting people when they were in hospital to support them with their care needs and at mealtimes to ensure they received the support they required and their nutritional needs were met whilst in hospital. Staff also worked closely with other health professionals to ensure people’s physical and mental health needs were supported.

The registered manager visited people on special occasions and ensured people’s birthdays and special occasions were acknowledged and celebrated. At Christmas, the registered manager cooked each person receiving care a Christmas dinner and these were delivered by the registered manager and staff to ensure everyone had the opportunity to eat a homecooked Christmas meal regardless of whether they would normally receive a care visit on that day. People told us this was a very thoughtful touch and made them feel that they were not alone at Christmas.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.