Archived: Sturt House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated patients with compassion, kindness, dignity and respect. Patients were supported to access external opportunities and learn life skills that were meaningful to them. Staff had suitable training to enable them to understand and empathise with individual patients. Patients’ care plans were individually tailored and covered a positive behavioural approach which was pro-active rather than reactive.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff supported patients to be as independent as possible and follow any goals within the parameters of the hospital. We saw care plans that addressed achievable plans for the future such as managing gambling addiction and key life skills like managing shopping in the supermarket and cooking meals for a single person. Care plans addressed how staff could support the person to access education. Another person's care plan showed that a patient was being supported to access a voluntary job with the potential to move onto paid employment. There was information about what support the staff should give the person to continue in their paid role. There was evidence that staff had supported people to widen their social circle outside of the hospital. We saw evidence that some patients were writing their own daily notes and these were being uploaded to the electronic record.

There were four self-catering rooms in the hospital where patients had a weekly budget and were supported with economical decisions and preparing for their transition out of hospital.

Staff supported patients through recognised models of care and treatment for people who may have a learning disability or autistic people. 97% of staff had completed this training which is called the Oliver McGowan training. Staff and the registered manager were aware of the guidance for supporting people with a learning disability, and autistic people and all patients we checked had PBS (positive behavioural plans) in place. Staff told us they supported people in a positive way, and we found this was the case after reviewing feedback from the patients. Staff supported people to understand their rights under Section 132 of the Mental Health Act, and they ensured that processes to support people's decision making were followed under the Mental Capacity Act.

We saw “you said, we did” boards in the main games room and the lounge on the ward where patients requests had been identified in community meetings. These boards contained information which was dated so we could see they were recent and detailed positive steps that had been taken by wards to support the environment of the patients.

Processes to ensure people were supported to be as independent as possible and have as much choice and control of their lives were in place and patients mostly felt they were effective. For example, one person's care plan stated that they needed support with personal hygiene and that was recorded in detail from the perspective of the patient to determine what support they would need from staff and what they were able to do for themselves. Patient's care plans detailed personal goals and aspirations they were working towards. Patients, and those important to them, took part in making decisions and planning of their care. For example, people had been consulted about who they wanted to attend their multi-disciplinary meetings. The ward manager and hospital director followed best practice standards which ensured people received, dignity, choice and independence in their care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.