Chadwick Lodge

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff mostly treated patients with compassion and kindness. They respected patients’ privacy and dignity. They understood the individual needs of patients and supported patients to understand and manage their care, treatment or condition. Staff involved patients in care planning and risk assessment and actively sought their feedback on the quality of care provided. They ensured that patients had easy access to independent advocates.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider had processes in place to ensure patients had independence, choice and control of their treatment. Care plans supported people to express their wishes and engage in activities of their choice. Care was planned in a person-centred way with the involvement of people, families and advocates when appropriate. Feedback was obtained from people during meetings with staff and support needs were regularly reviewed. We reviewed 13 care plans, during our onsite activity, care plans were person centred and utilised ‘I’ statements.

Patients we spoke with, understood why they were in hospital and had been given information on their section and medication, both verbally and written. The service offered person-centred care. Patients were able to feedback to staff their views and wishes during 1-1 meetings with their named nurse, during therapy sessions, multi-agency ward rounds and discharge planning meetings. Patients attended community meetings and ward business meetings where they could feedback about care. Patients confirmed they were involved in their care plan and treatment. Family members we spoke with said they felt involved in their loved ones care and treatment.

During the assessment, we observed that staff were visible and engaging with patients to support them with day to day tasks.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.