- Care home
Vecta House
Assessment report published 3 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 11 to 21 August 2026. Vecta House is a care home with nursing providing accommodation, personal care and nursing care for up to 54 older people, including people living with dementia, mental health needs and physical health conditions. This assessment was prompted due to the length of time since the previous inspection. At the time of our assessment, 52 people were living at the service.
The provider had systems in place to help keep people safe and protect them from avoidable harm. Staff understood people's needs well and worked with healthcare professionals and families to support people's health, wellbeing and independence.
People were treated with kindness, dignity and respect and were supported to make choices about their care and daily lives. Care was personalised and adapted to reflect people's individual needs, preferences and life experiences.
Staff spoke positively about the culture within the home and described managers as approachable and supportive. The new registered manager demonstrated a good understanding of the service, responding positively to feedback and taking action where improvements were required. Although we identified some areas where further improvements could be made, including aspects of the environment, documentation and oversight processes, these were recognised by the management team and did not have a significant impact on people's overall experience of care. Overall, people received safe, effective, caring, responsive and well-led care.
People's experience of this service
People and their relatives were generally positive about the care and support provided at Vecta House. People told us they felt safe, well cared for and supported by staff who knew them well. One person told us, “Yes, I’m settled. The staff are friendly. I like it. I’m quite happy.” Another person described the home as a place where they had “freedom and help when I want it.”
Relatives spoke positively about staff and told us they felt reassured knowing their family members were receiving care and support that met their needs. People described being treated with kindness and respect and told us staff supported them to make choices about their daily lives.
People and relatives felt able to raise concerns and generally felt listened to when they provided feedback. Several relatives described positive experiences of communication with the service and examples where feedback had resulted in changes being made. Whilst feedback was largely positive, some people and relatives felt staffing could occasionally be stretched at busy times. Overall, people's experiences reflected a service where staff were caring, supportive and committed to helping people maintain their wellbeing and quality of life.
To better understand the experiences of people who were unable to verbally communicate their views about the service, we used the Short Observational Framework for Inspection (SOFI) as part of our assessment. Through these observations, we saw staff interacting positively with people, responding sensitively to their needs and providing support in a caring and compassionate manner. Staff demonstrated a good understanding of people's individual needs and preferences and adapted their approach accordingly.