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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 22 October 2012
Inspection Report published 22 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was compliant with this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

Some people living at Chater Lodge had cognitive and communication difficulties. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with two people who used the service and a visiting relative.

We observed staff providing care and support to people in the communal lounges and dining rooms. Staff were competent and knew how to meet people’s individual needs and keep them safe.

One person we spoke with told us ‘All the care staff are bright and cheerful even if you need them at 2am just to get a cup of tea or some new batteries for the clock’.

Other evidence

Staff received appropriate professional development. We looked at staff training records and spoke with staff about the training and support they received. All staff received a comprehensive induction training when they first started their job.

There was a staff learning and development plan. As well as completing all mandatory training such as moving and handling and safeguarding people from abuse. Staff were able to identify any additional training and development needs during supervision and appraisal sessions with their line manager.

Staff spoken with told us they were supported by the management team who were always accessible and approachable.