- Care home
Bedewell Grange
Assessment report published 30 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 20 August to 3 September 2025.
Bedewell Grange is a care home providing accommodation, personal and nursing care to a maximum of 52 older people, including people who may live with dementia. At the time of our unannounced visit, 51 people were using the service. A registered manager was in place. The registered manager is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.
Bedewell Grange was very well-led. The provider, registered manager and staff team were passionate about people's well-being and went above and beyond to help people achieve their goals and aspirations by building their confidence and breaking down barriers to increase independence. The staff team supported some people with complex needs. There was clear evidence of collaborative working and very good communication with other professionals to help meet people's needs. Relatives and professionals described how people received personalised care and support that was tailored to people’s needs and preferences.
The service was flexible and adapted to people's changing needs and wishes and promoted their independence. There were examples of some significant improvements to the well-being of people due to the person-centred care they received. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible. Care records were detailed, person-centred and reflected people's care needs. Accidents and incidents were investigated, action taken, and lessons learned. There were sufficient trained staff who worked with other professionals to ensure people's needs were met in a safe and person-centred way. Staff were attentive and treated people with kindness and compassion. People enjoyed a varied diet. Systems were in place for people to receive their medicines in a safe way.
The environment was well-maintained and welcoming, and people enjoyed a well-cultivated garden. There was a very good standard of hygiene. There had been a recent refurbishment around the home and people enjoyed bright, comfortable and well-decorated surroundings. The environment was designed to meet the needs of people who may live with dementia or a dementia related condition. We signposted that accessible information should be displayed to keep people orientated and informed.
People's diversity as unique individuals with their own needs was well-respected by staff. The staff team knew people extremely well and provided support discreetly and with compassion. People’s privacy was respected, and people were supported to maintain contact with relatives and friends. Staff were encouraged to continue their professional development in order to progress and provide the best outcomes for people. Staff demonstrated that they understood the importance and benefits of providing person-centred care.The culture of the service was friendly, open and transparent where people's and staff voices were listened to in order to continually improve the quality of care. People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.The registered manager and provider were continually developing the service to meet and maximise people's outcomes. Effective auditing systems were in place
People's experience of this service
Relatives, people and professionals told us how kind, caring and supportive the staff were. People said they were happy living at the service. People and relatives’ comments included, “Staff are kind, to everyone, it is their life and their job”, “Everyone here is being well-looked after”, “The care is close to excellent” and “The most remarkable thing about all the staff at Bedewell Grange is that they know their residents well.” We observed people to be content and relaxed whilst being supported by the staff team. Relatives and people told us they felt listened to and were consulted when planning and agreeing how care and support should be provided. Staff offered choice and gave people time to respond. People and relatives’ comments included, “I can express my views”, “I feel involved”, “There are meetings we attend” and “I am always asked before staff step in to help me.” People had access to a range of activities and entertainment to support their health and well-being. Their comments included, “There is a singer on in here we were dancing last time, Elvis is coming next Thursday”, “I do gardening, The home got an award for the garden. All the names are on the award of people who helped with the garden”, “There are plenty of exercises for [Name] to do” and “There is plenty to do if there is something I fancy doing.” People received a varied diet. People and relative’s comments included, “Excellent food”, “The desserts are to die for” and “[Name] gets good nourishing food."