- Care home
Mount Tryon
Assessment report published 7 May 2025
Contents
Ratings
Our view of the service
Date of assessment: 19 and 20 February January 2025. The assessment was carried out to follow up on previous breaches and to review information of concern recently received.
Mount Tryon is a ‘care home’ that provides accommodation for a maximum of 59 people. On the first day of the inspection, 44 older people, some of which are living with dementia, were living at the service.
The provider was previously in breach of the regulations in relation to the management of risks and the governance of the service. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
Staffing levels were safe and there were sufficient numbers of appropriately skilled staff employed to meet people’s assessed needs. People were protected from abuse and risks had been identified and mitigated. Care records showed risks to skin integrity and to people’s wellbeing were well manged.
People received their medications as prescribed and medicines were stored and when necessary, disposed of safely.
Managers and staff understood the requirements of the Mental Capacity Act (MCA) and the associated Deprivation of Liberty Safeguards (DoLS). People were supported to make decisions where possible and, where necessary, decisions had been made in people’s best interests with appropriate input from relatives.
People’s dignity was respected and staff provided support at a relaxed pace with kindness and compassion. A range of activities were available, and staff had time to engage with people positively while providing assistance.
The registered manger was now supported by a deputy manager and staff were complimentary of the service’s leaders and the support they provided.
Quality assurance systems were now effective and had ensured compliance with the regulations. The registered manager and staff team were well supported by the provider.
People's experience of this service
People said they were comfortable and safe at Mount Tryon. Their comments included, “The staff are excellent, super kind”, “Staff are very nice, come when I use the call bell” and “It’s not a boisterous place”. Relatives were confident people were well cared for and told us, “We are confident that [my relative] is well looked after and safe” and “The nursing care is very good”.
Feedback was encouraged and people and their relatives were confident any issues raised with the service managers would be resolved. One relative said, “[The registered manager] has done a brilliant job, improving standards and quality in the care home. Any problems [the registered manager] sorts out. I have a great deal of confidence in the care home and its really caring staff”.
We observed staff interacting with people and used a structured observation tool to assess whether they received good care. This approach found that staff responded promptly to people’s needs, communicated effectively and provided compassionate support.