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Inspection report

Date of Inspection: 29 August 2012
Date of Publication: 19 September 2012
Inspection Report published 19 September 2012 PDF | 85.25 KB

Overview

Inspection carried out on 29 August 2012

During a routine inspection

We found that there were effective systems in place to ensure that people were given opportunities to make valid decisions to give their consent to be assisted with their support and care needs.

We found that people were supported by attentive and caring staff. People told us that they had no complaints to make and said that they felt their support and care needs were being met. A visitor to the home told us, "They do everything right here. I can't fault it.” Other people who we spoke with said that there was a, "Community spirit" within the home, which they appreciated. Care plans were detailed but we found that some of these had not been reviewed for more than one month. The standard of people's personal care was variable and areas required more attention to improve the quality of this.

People said they liked their rooms. The home was accessible and safe for people who used the service, staff and visitors.

Effective recruitment and selection systems were in place to ensure staff were suitable to work with vulnerable people.

There was a suggestion, compliments and complaints system in place and information about this was publicly available. People who we spoke with were satisfied with the standard and quality of their care and had no concerns about these.