One person we spoke with told us 'It is a great service, I cannot fault it'. A relative of someone who used the service told us 'they understand what care really means'.
Staff we spoke with felt they all worked together as a team and enjoyed working at Brunswick Care, one member of staff told us 'everyone is very caring and helpful'.
We also looked a care plans, risk assessments, staff records and policies and procedures.
We found that people had given their consent for any care and that staff had acted in accordance with their wishes. We saw that people had been involved in making decisions about their care and treatment.
Appropriate arrangements were in place in relation to administering handling and recording medicines.
Robust recruitment practices had been followed.
People who used the service told us they were fully satisfied with all aspects of the service They knew who they could speak to if they wanted to make a complaint.
They told us the care was consistent. They always knew which staff member was coming to visit them. They liked the fact that that they normally saw the same staff member as this enabled them to build a relationship with them and meant that staff understood and knew their needs.
Comments included; 'They make things run smoothly, they are polite and reliable. I get the same carers and always know who is coming' and 'I have never had a late call. If my normal carer is off I am always offered an alternative person. I get the feeling that they employ people to match the people who use the service'.
We spoke with two care workers, the registered manager, and the director. Staff told us they felt very supported by the management and had regular access to training and supervision. They said the managers are knowledgeable and a good resource for staff.