Detailed Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service actively promoted kindness, compassion, and dignity through ongoing spot checks on dignity and regular dignity audits, helping to ensure people are treated with respect at all times.

Feedback from family members reflected high levels of trust and confidence in staff. One family member said, “With respect, all great. All respectful. Look out for her best needs. If they have suggestions of what may work better they will. I trust them.” This highlighted how staff consistently acted in people’s best interests and communicated respectfully with families.

People receiving care also spoke positively about how staff protected their dignity during sensitive situations. One person said staff were, “Kind and caring, respectful,” and confirmed that, “They shut the door when carrying out personal care, dignity.” This demonstrated staff took appropriate steps to maintain privacy and dignity during personal care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff took time to get to know each person well and adapt their support accordingly, rather than providing a one‑size‑fits‑all approach. Family members spoke positively about how care was tailored, saying, “They treat [person] as an individual. Centred around [person]. They know what they like. If they wants something, they will explain why they have to do things a certain way.”

People were supported in a way that reflects their personality, wishes, and understanding. Staff balanced flexibility with safety by explaining boundaries in a calm, compassionate manner, ensuring people feel respected rather than restricted.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service supported people to maintain their independence while ensuring their choices and preferences are respected. Staff took time to understand how each person likes their care delivered and consistently follow these preferences in day‑to‑day support. One person said, “They always remember how I like things done,” demonstrating a personalised approach that promotes choice and control.

People were actively encouraged to do as much for themselves as they are able, with staff providing the right level of support to build confidence rather than taking over. This was reflected in feedback where one person said, “They are supportive of me trying to be independent.” Staff enable independence in a positive and respectful way, recognising what matters to each individual.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded promptly and effectively when support was needed. The provider placed importance on being available and responsive, ensuring people feel reassured and supported throughout the day.

Families spoke positively about how quickly staff responded to requests. One family member said, “They respond quickly or as quick as they can when she has asked them to do something.” This reflects a proactive and attentive approach, where staff prioritise people’s needs and act without unnecessary delay.

By responding in a timely manner and maintaining clear communication, staff helped people feel safe, supported, and confident that their immediate needs will be addressed appropriately.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider recognised that workforce wellbeing was essential to providing high‑quality, compassionate care and places strong emphasis on supporting staff both professionally and personally. Staff were encouraged to share feedback, raise concerns, and contribute ideas in a supportive and open environment where their wellbeing is valued.

Managers maintained regular contact with staff through supervision, team meetings, and informal catch‑ups, ensuring they feel listened to and supported in their roles. This helps to identify pressures early and provide appropriate support, guidance, or adjustments where needed. Staff were treated with respect and empathy, which positively impacts morale and team cohesion.