- Care home
Clifton Manor Residential Home
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 26 May to 8 June 2026
Clifton Manor Residential Home is a residential care home, registered with the Care Quality Commission (CQC) to provide care to a maximum of 47 adults over 65 years with dementia. At the time of this assessment 34 people were living at the service. This assessment was carried out due to the length of time since the last rating.
The provider had systems and processes in place to support the delivery of safe, effective and person-centred care. Risks to people were assessed and managed and staff worked effectively with healthcare professionals to support people’s changing needs. Staff understood people’s individual preferences and supported them in a way that promoted their wellbeing, independence and choice.
There was a positive culture within the service. Leaders were visible and approachable and promoted learning across the home. Incidents, accidents and safeguarding concerns were reviewed appropriately, and learning was shared with staff to support improvements in practice. Governance systems provided oversight of the quality and safety of the service and were used to monitor the service and identify areas for development.
The provider worked collaboratively with external professionals and community organisations to support positive outcomes for people. Staff were proactive in identifying changes in people’s needs and acted on professional advice. The service had introduced technology to support people’s safety and wellbeing and was involved in local initiatives to improve practice and share learning.
The provider was receptive to feedback and acted where improvements were identified. Opportunities remained to further develop how people’s views and experiences were explored and used to inform service development.
People's experience of this service
People told us they felt safe and well supported. People and their relatives described staff as kind, caring and respectful. We observed warm and compassionate interactions throughout our assessment and saw staff treating people with dignity and respect.
People were supported by staff who knew them well and understood their preferences, interests and personal histories. They were encouraged to make choices about their daily lives and maintain their independence where possible. People had opportunities to take part in activities within the home and to access the local community.
People and relatives told us communication with the service was good and that staff kept them informed when any needs changed. People had access to healthcare services when required and staff responded appropriately when concerns about people’s health and wellbeing were identified.
Feedback about the service was largely positive. Some people told us they would like greater choice in relation to aspects of their personal care routines, and views about timeliness of support were mixed. The provider listened to this feedback and took action to review arrangements where required.