Nationwide Supporting Accommodation

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

While staff ensured people had privacy, they monitored and checked in with them regularly. A person told us staff treated them well and provided the required support. They also said staff treated them with respect and knocked on the door before entering their room.

However, the person’s nails required attention to ensure their personal presentation and dignity were maintained. We fed this back to the staff on duty. The person told us staff usually supported them with their fingernail care.

A CCTV monitor displaying live footage was positioned in the dining area, displaying live footage of communal areas. This could affect people's sense of privacy and did not support a homely environment. After we raised this issue with the provider, they immediately removed the monitor.

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

A person’s care plans recorded information about their identity, including cultural preferences and how they preferred staff to communicate and support them. The provider explored any specific requirements the person had regarding their sexual identity. Staff understood people’s needs, preferences and what was important to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing.

A person spoke to us about how staff encouraged them to be more independent. They told us staff supported them with personal care and said they did “little bits” where possible. This showed staff supported the person to take part in aspects of their care. The person also described how staff supported them to remain socially engaged.

Staff respected people’s choices and supported them in line with their individual needs and preferences. The person told us they could choose their meals and clothing. Their care plan outlined the level of support they required and how staff should support their independence.

The provider supported people to have visitors and maintain contact with their loved ones.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During our visit, people appeared settled and there was positive engagement between people and staff. Staff understood people’s needs, recognised when concerns needed to be escalated and sought support from external professionals when required to maintain people’s health and wellbeing.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff had scheduled weekly days off and access to appropriate support. A staff member spoke positively about how they were treated. They commented, “The service is very good. I feel supported, always. They [registered manager and nominated individual] always come in if needed.”