You are here

Sk:n - Leicester Gallowtree Gate

All reports

Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

People can be confident that any changes to the service will not affect the quality and safety of the care they receive (outcome 28)

Meeting this standard

We checked that people who use this service

  • Can be confident that, if there are changes to the service, its quality and safety will not be adversely affected.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s safety was protected because when there were changes to the service, the provider managed the changes to ensure continued safety and quality. However, the provider had failed to notify CQC of their action.

Reasons for our judgement

The provider had not notified the Care Quality Commission (CQC) of changes to the service. The registered manager for this location applied to cancel their registration as manager in April 2013. The provider failed to notify CQC of the change to the management of the service. We spoke with staff at the service on 11 June 2013 and were advised of management arrangements for the location. We advised that the provider was required to send a formal notification to CQC confirming these arrangements. At the time of our inspection the provider had still not formally notified CQC of the change to the management arrangements. At our inspection, we spoke with a manager about this standard. They told us they thought an appropriate notification had been made. They agreed to arrange for CQC to be formally notified of changes as soon as possible. The provider may find it useful to note that they have failed to provide appropriate information to CQC about changes to the management of the service.