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Sk:n - Leicester Gallowtree Gate

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We spoke with four staff about the support the provider gave them. They all told us they were well supported. They all told us they completed mandatory training either through face-to-face training or through e-learning. They told us how the manager checked their training records every month and reminded them if any of their training needed updating. All the staff we spoke with said they could request specific training and development and the provider responded to their requests. They told us they were also supported through team meetings, one-to-one supervision and appraisal and group supervision. We asked one person using the service if they felt staff were well trained and knowledgeable. They responded: “ Absolutely” and went on to comment about the staff member who had treated them: “She’s kept me very calm. Not only professional – she’s also very friendly – it helped me.” People using the service received a safe good quality service because staff could access appropriate training, support and advice.

Staff were able, from time to time, to obtain further relevant qualifications. All of the staff we spoke with had a relevant qualification. Two staff had been supported by the provider to obtain qualifications. All of the staff we spoke with felt strongly that they would be supported to do any further relevant qualifications as they wished. People received safe treatment because staff were able to develop their skills and knowledge.

The provider had worked continuously to maintain and improve high standards of care by creating an environment where clinical excellence could do well. One of the staff members we spoke with was a registered nurse. They told us they were supported to maintain their professional skills. They told us about regular meetings between nurses employed by the provider. These meetings supported them to share learning and knowledge. The provider had supported the nurse to return to university to maintain their qualification and they were hoping to develop their professional qualification further. People received safe good quality care because professionals were supported to maintain and develop their skills and knowledge.