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Sk:n - Leicester Gallowtree Gate

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Overview

Inspection carried out on 25 June 2013

During a routine inspection

We spoke with three people using the service and we sat with one person during their consultation. We saw how staff interacted with people using the service when they came to reception to ask for advice, make appointments or present for treatment. People were treated non-judgementally and staff made reasonable adjustments to meet people�s needs. The people we spoke with felt they had been given enough information so they understood their treatment choices. One person commented: �They tweaked it for me. It felt specific to me.� Another commented: �Nice and clean here. Very professional. I�m happy to go ahead with the treatment.� And �We worked it out between us. I felt as though I was in control.�

People told us staff were well trained and knowledgeable. One person commented about the staff person treating them: �She�s kept me very calm. Not only professional � she�s also very friendly � it helped me.�

We found the provider worked in co-operation with other providers to ensure people were treated safely. Laser equipment was safely maintained and used. There was enough laser equipment of the right type to meet the needs of people using the service.

The provider had failed to notify the Care Quality Commission of a change to management arrangements at this service. Managers agreed to take immediate action to address this.