Rosecroft Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff felt they delivered a high standard of care which gave people dignity and promoted their emotional wellbeing. One staff member told us, “We respect people, build trust and allow them to feel comfortable.” One relative told us, “The staff are always pleasant and cheerful. They never lose their temper and have the patience of saints.” Another relative told us, “The staff are friendly and engage with the residents. When we visit, we can see them talking and having a laugh with them. They work hard and are very attentive.”

Visiting professionals spoke highly of how staff cared for people and how they treated health partners. One professional told us, “Staff are really lovely to the residents. Over the years, the care has got better. I would be happy for a family member to live here.” Another professional told us, “[Registered manager] is very lovely, pleasant and personable to people.”

During our inspection, we observed staff paying their respects when a funeral procession stopped at the care home.

Most interactions we observed between staff and residents were very kind, respectful and compassionate. However, we discussed with the registered manager how staff could engage with people more in some instances, such as when supporting them with moving and handling or eating and drinking.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

One relative told us, “The staff all know [person’s] ways and how to interact with them. They know each other well. [Staff member] knows how to support them in the way they like. They are good at making them smile.” Another relative told us, “Staff are busy, but they always make time for [person]. They never feel alone.”

They took account of people’s culture and protected characteristics. People were able to observe their religion either by attending their place of worship or members of clergy visiting the home. One relative told us, “[Person] went to church recently.”

During our observations, staff appeared to communicate with people in a way which they preferred. However, we discussed with the registered manager the need to ensure people’s communication plans contained enough person-centred information about their communication needs.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

One relative told us, “Staff do try and encourage [person] to do as much as possible for themself.” Another relative told us, “[Person] goes to bed and gets up when they want. They have a shower every day and have their hair done.” One staff member told us, “To help people make choices, we show them different options such as different clothes and meals.”

People took part in a range of individual and group activities which promoted their wellbeing. One person, who had just taken part in a singing event told us, “I loved it.” One relative told us, “[Person] likes to be on their own, but staff also encourage them to get involved in things and it’s lovely to see them laughing. They play bingo and, took part in St George’s day activities.” One visiting professional told us, “The team is very proactive with activities, people are not expected to watch TV every day. People don't sit in their rooms a lot.”

During our inspection, we observed people taking part in a variety of activities including singing, baking and bingo. One person was on their way out to go shopping.

The service shared photos of activities with relatives, with people’s consent, using social media.

We discussed with the registered manager how to plan for and promote independence for people who have a learning disability.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed people were responded to straight away when they requested support.

Where people’s health concerns required to be escalated to specialist health agencies, this was done in a timely way, with staff providing support to prevent any delays. One person told us, “They’ve sent someone with [person] if they’ve had to go to hospital and I haven’t been able to go.” One visiting professional told us, “Staff call us straight away regarding any issues. They listen and act on our concerns.”

The service cared about and promoted the wellbeing of their staff.

Staff felt well supported by a dedicated registered manager and the management team who prioritised their wellbeing. One staff member told us, “The [registered] manager is really supportive. They are really flexible with leave so I can spend time with my family.” Another staff member told us, “[Registered manager] is really good, and compassionate. I’ve been to them a couple of times with personal things and said they were there if I wanted to talk about anything.”

The service operated an employee of the month scheme which helped staff feel recognised and valued.