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Rosecroft Residential Home Good

All reports

Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 11 September 2013
Inspection Report published 11 September 2013 PDF

Overview

Inspection carried out on 8 August 2013

During a routine inspection

People we spoke with told us they were "very happy" with the care provided in the home. They told us, "The staff are wonderful, they are very kind and nothing is too much trouble�.

People we spoke with told us the food was good. One person told us,''Sometimes they give you too much, but it's all good.'' Another person told us,''It's very tasty.'' A relative we spoke with told us how they were invited to stay for meals whenever they visited. We were told by staff that this was normal practice.

One person who used the service told us, "Everything here is very good. They look after me well. I only have to ask and they attend to it. The staff can't do enough for me. I just wish there was more of them (staff)." We asked this person if they had all their needs met in a timely manner and this was confirmed.

One person we spoke with told us about the suggestions made by a number of people living at Rosecroft had been acted upon. They had recently requested a greenhouse and this had been ordered. This would allow people to grow their own vegetables and support their gardening projects.

We found that people's personal records including medical records were accurate and fit for purpose. Staff records and other records relevant to the management of the services were properly maintained. Records were kept securely and could be located promptly when needed.