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Rosecroft Residential Home Good

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Inspection report

Date of Inspection: 24 March 2014
Date of Publication: 23 April 2014
Inspection Report published 23 April 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 March 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

There was enough qualified, skilled and experienced staff to meet people's needs.

However, the manager may wish to look at the deployment of staff within the dementia care unit.

Reasons for our judgement

One of the concerns raised about this service was the number of staff on duty to care and support people who lived in Rosecroft.

We asked for, and were given, copies of the staff roster for the previous four weeks and the following two weeks. We could see that there had been times over that period when the manager had been unable to cover for staff absences. This meant that there were times when a full complement of staff was not on shift.

On the day of our visit we found that there were five support workers, one supervisor and the home manager on duty. There were also three catering staff, three domestics, the handyman and the administrator on duty. The manager was in the process of recruiting more support workers in order to increase the number of support workers to six during the day. The night staff rosters confirmed that there were four members of staff on duty throughout the week. We judged that if the manager could sustain these levels there would be sufficient to meet people’s needs.

We spent time in the dementia care unit and found that there were times when, because only two staff were rostered to work in that unit, people were left unsupervised. As some had very complex needs this could lead to negative interaction or incidents between those who used this service. We spoke to the staff on duty in this unit and they both told us they were happy caring for people with complex needs. They had not been working at Rosecroft for very long and on checking the training plan we could see that neither had completed and training in dementia care.

We saw from the staff rosters that staff moved daily between the units. This inconsistency could mean that people in the dementia care unit were not given the opportunity to become familiar with the staff providing their care and support. The manager may wish to note this and look further at the deployment of staff throughout the home.

We asked people living in Rosecroft for their opinion about the people that worked in the home and received these comments:

“The staff are lovely especially the girl who cooks my breakfast”.

“These lassies are super they have made me feel at home”.

“As soon as I ring my bell they come……never have to wait more than a couple of minutes”.

We judged by observation and by discussion that, on the whole, staffing levels were suitable to meet the needs of the people who used this service.