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Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF

Overview

Inspection carried out on 27 August 2013

During a routine inspection

It was not possible to speak directly to people who used the service as there were no appointments booked during our inspection. However, we looked at 21 feedback questionnaires that had been completed in 2013. People felt that that the doctors had taken appropriate action to address their health complaint. One person described their doctor as �excellent� whilst another described the service as �very good�. There was a complaints policy in place, which was made available to people who used the service. There had been no complaints in the year preceding our inspection, but the provider kept a log of all complaints received and the action taken.

People were required to give written consent before they received any treatment. People received care that ensured their safety and welfare from staff who had been appropriately recruited. A medical history was taken and people were always treated by a doctor. There were arrangements in place to deal with medical emergencies and, where necessary, people were referred to an alternative service for treatment.