Kexborough House Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated Good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs. Some people’s care needs were not always reflected or updated within care plans. Documented information about mitigating the risks posed to people required further detail, to ensure people’s care plans and risk assessments fully reflected the person's needs.
However, we found staff knew people well and delivered person centred care through positive and kind interactions. People's care plans included positive information about people's histories, preferences for care and there was evidence of regular reviews of people's care plans taking place at the service.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. There was a regular staff team in place at the service, which enabled people to foster caring and trusting relationships with staff.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s personal information was kept safe and secure at the service and was in accessible formats to enable people’s involvement in their care.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. The service had processes in place to gather regular feedback. Resident meetings were held to gather important feedback about people’s satisfaction at the service. We also saw evidence of complaints being actioned accordingly and investigations being conducted in line with best practice guidance.

The provider made sure that people could access the care, support and treatment they needed when they needed it. The service offered flexibility, allowing people to request support when they needed or wanted it. People had aids and adaptations in place to enable them to mobilise around the service safely. We found appropriate dementia friendly signage in place to support people at the service.
 

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People had access to support to ensure they were able to take part in activities of their choosing. Accessible cutlery and equipment were in place to support and maintain people’s independence during mealtimes.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. We saw evidence in care plans of end-of-life wishes being discussed with people. These conversations were person centred, respectful and promoted individuality.