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Phoenix House Requires improvement

All reports

Inspection report

Date of Inspection: 13 January 2012
Date of Publication: 2 February 2012
Inspection Report published 2 February 2012 PDF


Inspection carried out on 13 January 2012

During an inspection to make sure that the improvements required had been made

We did not speak to people who use the service directly during this inspection.

We followed up concerns we had raised in our last inspection. We found that people were not being supported in making choices and improvements were needed. We found during our inspection this time that there is still much work the service will need to do, in order to make sure people are being offered choices about their care and treatment.

We remain concerned about the staffing levels in the home. There are insufficient staff on duty to meet the needs of all the people living there. Improvements were still needed.

We also looked at the systems in place for the assessment and monitoring of quality within the service. We found that further improvements are needed.