Housing 21 - Fountain Court

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The registered manager had a robust process to review incidents that occurred. Findings were analysed and shared with staff to support continuous improvement and learning, inform risk management strategies and help reduce the likelihood of similar incidents occurring in the future.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

The provider visited people to assess their needs and agree the appropriate level of support required prior to them commencing with the service. New staff were introduced to people before providing support, and relevant information was shared with staff through an electronic care planning system.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect.

Staff had completed safeguarding training and understood their responsibilities for recognising and reporting safeguarding concerns to the appropriate authorities. The provider had systems in place to identify and investigate safeguarding concerns. The provider shared concerns quickly and appropriately.

People told us they felt safe. A person said, “The staff make me feel safe.”

The provider always worked well with people to fully understand and manage risks by thinking holistically. Staff provided care that fully met people’s needs and was safe, supportive and enabled people to do the things that mattered to them.

There was a proactive and person-centred approach to risk management, with risks to people’s safety anticipated, regularly reviewed and mitigated in ways that promoted people's freedom, wellbeing and quality of life. Staff demonstrated a clear understanding of positive risk-taking and supported people to make informed decisions about potential risks while respecting their preferences and wishes.

Staff supported people to make informed decisions about potential risks. For example, a person chose to go out each day, which could sometimes result in them missing their medicines. The provider had worked with them to develop a plan that managed this risk. This enabled them to maintain their independence and make choices about their daily routine while ensuring appropriate measures were in place to promote their safety and wellbeing.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

People and relatives consistently provided positive feedback about the environment at Housing 21 - Fountain Court. People had access to a range of communal facilities, including gardens, lounges and activity areas, which they could use according to their preferences.

Theprovidermade sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

Effective recruitment processes supported the safe appointment of staff. Staff were provided with comprehensive training across a broad range of topics to enable them to perform their roles effectively.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.Fountain Court was clean throughout the communal areas.

Staff told us they received training in infection, prevention and control, and there was enough personal protective equipment (PPE) to carry out their duties safely.

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.

Medicines were administered safely. People received their medicines from trained and competent staff. We found accurate records were kept of the medicines people received.