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Thornfield Care Home - Lymington Good

All reports

Inspection report

Date of Inspection: 21 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF | 49.26 KB

Overview

Inspection carried out on 21 October 2011

During a routine inspection

People we spoke with said that staff were respectful and polite. We were told how the service encouraged and supported people’s autonomy and independence as much as possible. During our visit people were observed being spoken with and supported in a friendly and respectful manner. They told us they were getting the care and support they needed and that staff treated them well. Staff were “always ready to help” and responded quickly if they asked for assistance.

People said that the food provided was good and there was always plenty to eat and drink. They said that they could have an alternative meal to the main menu if they wished. Visitors were always made to feel welcome.

People told us that they felt safe and were well cared for in the home. They felt that the staff were caring and had the qualities and skills to perform their work well. They told us that the service providers were “approachable and kind”. They said that they could raise any concerns and were confident they would be responded to appropriately.