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Inspection report

Date of Inspection: 24 November 2011
Date of Publication: 30 December 2011
Inspection Report published 30 December 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People receive individual care that meets their needs.

User experience

Most people were not able to comment directly on this outcome area due their complex needs and communication difficulties.

The people we spoke with told us that they were happy with the care they received. Some of the comments included “I like living here” and “The staff help us when we need it”.

People living at the home need support to individually plan and organise their time and needed staff support and direction to do this. They told us that they had lots to do and enjoyed all their activities. Comments included “We go out on our own with the staff and with our friends. I like the weekends when I can watch football matches, I’ve been to see a lot” and “I can go to town on the bus on my own now, the staff meet me there, it’s good”.

Other evidence

During this visit we spoke with people who use the service, spoke with staff, observed care and looked at care records.

Staff spoke positively about the care and service provided. Staff we spoke with were able to describe the care people required in detail and we observed staff were supportive and encouraging.

We looked at the records of two people and found that detailed plans of care and risk assessments had been developed from comprehensive assessment processes. Individual person centred planning meetings had been held for each person and care plans reflected people’s individual needs, personal goals and preferences.

Risk assessments had been carried out to identify specific risks to each individual and care had been planned to manage these risks. Each person had risk assessments in place to support their safety in the service and in the community. Risk assessments were also in place to support behaviour management and health related needs such as epilepsy.

People who use services access the local community health care services and also receive support from a speech and language therapist, clinical psychologist and psychiatrist provided by the organisation.

Structured daily activity programmes have been developed for each person which include independent living skills, therapy and activity sessions. We saw that people were occupied during the day at sessions such as music therapy, art therapy, gardening, fitness sessions and working on the farm. There was a positive atmosphere within the home. The staff we spoke with had a good understanding of the care, treatment and support choices available to people.