- Care home
The Wells Nursing Home
Assessment report published 19 December 2025
Contents
Ratings
Our view of the service
This assessment was carried out between 26 September 2025 and 14 November 2025. We visited the home on 15 October, 29 October and 10 November 2025. This was a planned comprehensive assessment.
The Wells Nursing Home is a nursing home, providing support to older people with physical and sensory impairments for up to 40 people. At the time of our assessment there were 23 people using the service.
At this assessment, we found a breach of Regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The environment was not always well maintained or safe, which had not been identified through the provider’s governance systems. Although quality assurance systems and processes were in place, these were ineffective in identifying the concerns we found during this assessment. The provider acted during the assessment process to address concerns identified and put in place more robust monitoring processes.
At the previous inspection, published, 11 May 2023, the provider was found to be in breach of a regulation in relation to the need for consent. This assessment found improvements had been made, and the provider was no longer in breach of this regulation. Where people lacked capacity, best interest decisions had been made in line with, Deprivation of Liberty Safeguards (DoLS) and the Mental Capacity Act 2005 (MCA). We discussed with the registered manager and general manager; it was not always clear who had been involved in the best interest decision and staff were not clear who had a DoLS in place. Action was taken to address this.
There were enough staff to keep people safe, and staff understood their role in reporting concerns about people’s health and wellbeing. The provider was proactive in ensuring staff had the training and support they needed for their role and remained up to date with best practice guidance. Staff received regular and relevant training, this included training for registered nurses to manage people’s clinical needs.
People and families were involved in their care planning and were aware of any changes in people’s health needs.
There was a thorough recruitment process in place, including DBS (a criminal record check for employers) checks and references.
Medicines were safely managed, staff had received training and had their competency assessed regularly.
There was a clear process for reviewing accidents and incidents, ensuring appropriate staff responses and identifying trends. Where complaints had been raised the provider had followed their complaints procedure and responded appropriately.
Staff told us they felt the training at the home was good, they felt informed, valued and part of a good team and enjoyed working at the home.
The registered manager had an open-door policy and were attentive and responsive to any discussions or requests by people or their families.
People's experience of this service
People told us they felt safe and well cared for. People's needs were assessed before they moved to The Wells Nursing home to ensure staff had the skills needed to meet their needs and preferences. Their care and support needs were kept under review, with changes made when this was necessary. Staff were kind, caring, and upheld peoples’ dignity. Visitors were welcomed, and the home maintained a calm, responsive atmosphere. Staff we spoke with spoke positively about the people they supported and demonstrated effective teamwork. People and relatives praised the registered manager and staff and said they were treated with kindness and respect. They knew who to raise concerns with and felt confident in the registered manager to act on any concerns. People could take part in meaningful activities which promoted people’s emotional and social wellbeing. People enjoyed the food at the home and said alternatives were available on request. Mealtimes were pleasant and well-managed. People received their prescribed medicines as prescribed. End-of-life care was handled with sensitivity and respect. Improvements were made during the assessment to ensure people’s wishes were recorded. People’s care plans were person-centred and involved people and families. People and relatives’ feedback was gathered through surveys and meetings. Actions were taken based on feedback.