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Inspection report

Date of Inspection: 16 April 2012
Date of Publication: 9 May 2012
Inspection Report published 9 May 2012 PDF

Overview

Inspection carried out on 16 April 2012

During a routine inspection

When we visited Kimbolton Lodge during the afternoon and early evening of 16 April 2012 we spoke with ten of the people living at the home and three visitors. People told us that the staff were always polite when they spoke with them. A person who had not lived at the home very long told us that the staff had asked her a lot of questions about her preferences, including the name she preferred to be addressed by, when she liked to get up and go to bed, and what foods she particularly enjoyed as part of her admission. We were told that people had the opportunity to visit Kimbolton Lodge in advance of their admission and given information about the home.

People also told us that they were happy living at Kimbolton Lodge and believed that the care they received met their needs. One person said, �I am really happy here, they look after me so well�. We were told that the food was good and choices were offered at mealtimes.

People told us that they felt safe and well cared for and were looked after appropriately. We also observed that people looked comfortable and at ease in the company of the staff.

Four people that talked to us about staffing levels told us that there was always staff to call upon. A fifth person said that they sometimes had to wait for staff when they called. They were unable to tell us how this impacted on them, other than causing them frustration if they wait for their care. A visitor told us that the staff were always friendly and available to talk to them. We were also told that the manager made herself available to speak with relatives at any time and had held formal meetings with them.