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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF

Overview

Inspection carried out on 9 July 2013

During a routine inspection

During our inspection of Kimbolton Lodge on 9 July 2013, we spoke with nine of the 29 people using the service and with two relatives visiting the home. We also observed the care provided to the majority of those we did not speak with. People told us they were happy living at Kimbolton Lodge. One person said, �There is nothing bad about this place, everything is wonderful.� Another person, who had regular respite at the home, told us she looked forward to her stays and treated it as a holiday.

Throughout we observed a friendly, inclusive and homely environment. Staff interacted well with the people using the service. One person said, �The staff are all good and the manager is a marvel.� People were encouraged to socialise and join in planned events. We visited on a very warm day and observed that no one was restricted from accessing the gardens, through the open ground floor doors. One lady sitting in the garden said, �It is lovely out here, it is like being on holiday.�

We observed that care was delivered in line with the care plans and that people were asked to consent to any care before it was delivered. One person said, "I am being taken into town tomorrow ( and referred to a care worker) for new shoes." There were sufficient staff on duty at all times and staff told us they had good learning and training opportunities.

The home had systems in place to effectively manage complaints.