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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 17 November 2011
Date of Publication: 8 December 2011
Inspection Report published 8 December 2011 PDF | 46.07 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/11/2011, observed how people were being cared for, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

People benefit from a safe and good quality service, because good, effective quality monitoring takes place which ensures they are always consulted. Overall, we found that 12 Church Avenue was meeting this essential standard.

User experience

People we spoke with told us they were quite happy with the quality of the care. People made positive comments such commented "It is still great living here" and another person said "It is fine here. We all get on well in this house"

Other evidence

During our visit to the home we looked at the quality monitoring systems the home had in place. The support worker told us that a compliance audit is carried out by other managers within the organisation. The support worker also told us that the organisations Community Services Manager often carried out visits and records of these visits are held at the head office. Evidence of this was confirmed by the manager of the home following the inspection and the last visit had been carried out in October 2011.

Service user meetings are held to discuss people's views and any issues they have. Staff were also consulted as there was evidence of regular staff meetings taking place.

Surveys called 'What do you think' are sent out to people using services which have been carried out annually and were last sent out in June 2011. The Community Services Manager informed us that this was to change, and surveys would be now sent out twice yearly. This makes sure that everyone has an opportunity to express their views about service provision.

During our visit to the organisations offices we were shown the providers compliance assessments that had been completed. The Community Services manager said that all the homes managers had completed these. She told us that a lot of work had taken place to evidence and make sure that all of the homes were compliant.