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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 17 November 2011
Date of Publication: 8 December 2011
Inspection Report published 8 December 2011 PDF | 46.07 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/11/2011, observed how people were being cared for, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

People are provided with information about the service, involved in decisions about their care and have their views taken into account in the way that the service is provided. Overall, we found that 12 Church Avenue was meeting this essential standard.

User experience

People told us they were offered choices about the care they receive and gave us examples of how this is done. They also said that staff were very good. People living at the home made comments such "It is still great living here"

Other evidence

We spoke with the organisations Community Services Manager who told us that enquiries about the home may come from a variety of sources such as social workers/ care managers and relatives by phone or via the internet through the organisations web page. Henshaws College which is run by the same organisation may also make enquiries on behalf of a student considering a move into the community housing scheme. The support worker said that before people consider moving into the home they or their relatives or care managers/social workers are sent the organisations information pack.

We spoke with the support worker when we visited the home. They told us that when there is a vacancy people are supported to visit the house where the vacancy is before making any decisions. People are then encouraged to visit regular and have overnight/weekend stays. The support worker informed us that this is a lengthy process as this is done at the persons pace and could not be rushed.

We looked at a recent admission into the home and how this was handled. We looked at the assessment record which showed that the person and their relatives were involved. Records also showed that people are involved with making decisions about day to day living and how they wanted to be supported with help from staff. Care plans that we looked at detailed how staff were to meet someone's personal care needs, but also reminded staff to preserve the persons privacy and dignity at all times.

People living at 12 Church Avenue confirmed to us they had been involved in planning their care and the care plans had been signed by the person or by their representative to show their agreement.

People's views are sought about the home wherever possible, as they confirmed they are asked at service user meetings and in questionnaires about their views. They also told us they would inform the staff if they had any concerns.