- Homecare service
Your Ryedale Care Limited
Assessment report published 23 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 October 2026 to 20 October 2026. This service is a Homecare agency, registered to provide personal care for people living in their own homes in the community. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of the assessment there was 1 person receiving regulated activity.
There were safe system in place for the management of medicines. Staff training, recruitment and competency processes were in place to help ensure staff had the skills and knowledge to meet people's needs.
The provider assessed and reviewed people's needs to help ensure care remained personalised. Care records contained clear information about people's health needs, routines and the support they required. People were involved in decisions about their care and support and the provider worked in line with the principles of the Mental Capacity Act 2005.
The provider was committed to delivering person-centred care that reflected people's individual needs and preferences. Systems were in place to support staff wellbeing and development. Staff told us they felt valued and supported by the registered manager.
The provider had effective oversight of the service and had established systems to monitor quality and support continual improvement. A range of audits, policies and governance processes were in place to help ensure the service was managed safely and effectively. Staff felt able to raise concerns and were confident they would be listened to. The provider demonstrated a commitment to learning and improving the service to maintain positive outcomes for people.
At our last assessment, the provider was in breach of regulations relating to fit and proper persons, staffing and governance.At this assessment we found sufficient improvements had been made and the provider was no longer in breach of these regulations.
People's experience of this service
The persons relative was very positive about the service and the care and support provided. They told us, “I am very happy with them and [family member] is very happy.” They said they would not hesitate to recommend the service. People received care at the times they expected and were supported safely with their medicines. They described the service as reliable and flexible and spoke positively about the relationship they had with staff. They said, “We work closely together. [Staff member] feels like part of the family.”
The relative felt well informed and involved. They told us, “[Registered manager] keeps me informed of what’s going on, she rings or texts me.” They told us staff always explained what they were going to do and asked the person if this was okay before providing support. They also told us, “[Registered manager] is good at what she does. She encourages [person] and helps keep [person] as independent as possible.” The relative said staff worked closely with healthcare professionals when this was needed.