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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 27 February 2013, observed how people were being cared for, talked with people who use the service and talked with staff.

Doctor

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive

Reasons for our judgement

We asked the manager how they monitor the quality of the home and we were told that the home has a number of systems in place. The home undertook and recorded a number of checks; which included checking the water temperatures in all bathrooms and showers weekly, health and safety and fire safety checks. The manager informed us that the home also audits the care plans and the medication on a monthly basis.

The home has regular meetings with the people who use the service, we saw copies of the minuets that were on display. The minuets showed that requests by the people had been actioned – for example new knifes had been purchased, and the activities programme was discussed.

The home undertakes annual customer satisfaction surveys. The home had recently carried out a relative’s satisfaction survey, we saw the feed back from six replies which were all very positive and complimentary about the home and staff. The manager also carries out an annual staff survey’s; this had just been undertaken, we saw two replies that had been received which showed that staff felt supported, and felt they had appropriate training.

The home had been inspected by the Food Standards Agency and had been awarded a food hygiene rating of five.

The home had a number of policies and procedures in place which had been reviewed in 2011 and accessible to staff. It was evident that the home was using a variety of methods to monitor and review the quality of the service provision