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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 27 February 2013, observed how people were being cared for, talked with people who use the service and talked with staff.

Doctor

Our judgement

People’s privacy, dignity and independence were respected

Reasons for our judgement

We saw written information about the needs of people that lived at the home which helped the staff to provide the help and support that each individual required. This was documented in people’s files. We saw people's wishes and preferences in relation to the care being provided and how they liked to be supported. Care plans had details of people’s likes and dislikes. People told us that they chose what to wear and staff told us that they always ask people what they wanted to wear if they needed assistance.

Twenty one of the bedrooms at Heathfield Care Home were single occupancy; the majority of the rooms had their own en-suite with toilet, hand basin and shower ensuring privacy during personal care. We also saw that bedrooms, communal toilets, and bathroom had lockable doors to protect people's privacy. A member of staff we spoke with told us they encourage people to be independent, and they will prompt and support people to do as much as they could themselves.

The home employed an activities’ organiser who facilitated different activities in the home. On display was a four week programme of activities that was on offer seven days per week. The manager told us that activities took place throughout the day and into the early evening. The home offered a variety of different activates for people including story reading, quiz, music and movement, and dancing. When we visited people were enjoying an aroma therapy session and in the afternoon people were able to purchase sweets and biscuit from the mobile ‘tuck shop’. We could see that people enjoyed these activities by their interaction and laughter with the staff.

The manager also informed us that they organised family social events, and on a Friday there was a social evening which family members could also participate in with a buffet and entertainment. One person told us that they liked to go out to car boot sales and they had trips out in the summer, another person told us that they liked to spend time in their room reading and watching the television. Another person told us they were kept very busy.

The manager told us that the homes routines were flexible to suit the needs of individuals. People told us that they can get up and go to bed when they want too and they could also have breakfast in their rooms of they wanted too.

The home had a four week menu; the menu for the week was varied, with people being given choices for at breakfast, lunch and supper time. The manager told us that staff checked with people the day before. People’s food options for the day were recorded. At lunch time we observed that food was served to peoples liking, staff were aware of people’s likes and dislikes. One person told us that they liked to have all their meals in their room and we observed staff assisting another person with their food.

In the dining areas we observed that people were not rushed and people were able to enjoy their lunch with a glass of wine. We observed that people enjoyed their meal time as people were engaged in conversation and there was also laughter. At the end of the lunch time meal the cook spoke to people to check if they were happy with the food. People told us that they the food was nice. Meals were well presented and throughout the day fresh fruit and hot and cold drinks were available. The Doctor commented that that the tables were always laid and the food looked good. People told us they were able to chose what they wanted and were offered more food if they wanted it.

We observed staff respected people's privacy, before they entered a person's bedroom staff would knock. The rooms were personalised with photographs, TV’s and pictures. Some of the people had their own furnishings.

We asked staff how they treated people with dignity and respect, staff told us that they treated people as individuals and that they accessed the needs of the people throughout the day for example a person may have been able to feed themselves in the morning