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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 29 November 2010
Date of Publication: 11 January 2011
Inspection Report published 11 January 2011 PDF

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

People who use the service did not tell us anything specifically about their records. During the visit we saw no confidential personal information on display in the home and records were securely stored in an office.

Other evidence

Staff told us during the visit that information about people was always securely stored and they were not aware of any occasions when confidentiality had been breached.

The manager reported in their compliance assessment that there are systems in place to ensure that records are securely stored, kept up to date and disposed of when necessary.