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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 29 November 2010
Date of Publication: 11 January 2011
Inspection Report published 11 January 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

As part of our review we visited Heathfield and spoke with seven people who live there. They told us that they are involved in what happens at the home and are given choice and asked their opinion. People said that they felt listened to and valued. One person told us about the home's newsletter which people who live at the home can contribute to, also the daily 'Sparkle' which gives information on events of the day currently and in the past.

Other evidence

We also observed staff interacting with people who use the service. We spoke with staff and they told us that they had had training recently in communication with older people and that they were able to listen and enable people using the service to make decisions and choice. The provider told us that training had been given to staff to assist them in their interactions.