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Archived: Gotton Manor Care Home Good

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All reports

Inspection report

Date of Inspection: 12 October 2012
Date of Publication: 10 November 2012
Inspection Report published 10 November 2012 PDF

Overview

Inspection carried out on 12 October 2012

During a routine inspection

People we spoke with told us they were able to express their views, made choices and understood the care and support that was available to them. We were told �I am free to do what I please and can ask staff if I need anything� and �I attended the residents and relatives meeting where we discussed various things about the home�. We looked at the most recent relatives and residents meeting notes. These showed that concerns about staffing levels and the lack of activities for people had been raised by some of the relatives.

People said that there were sometimes delays before staff responded to their call bells. One person said �Staff sometimes come quickly but sometimes I can wait 10 minutes or more, which is a long time when you need to go to the toilet�. Another person said �Staff only have time to do their job and they don�t have time to chat. That�s what I miss more than anything�.

People told us that staff respected their privacy and dignity. We were told �Staff are polite and always knock on my door before coming in�. People said they were happy with the meals provided. We were told �We get lovely cooked meals. If anything they give us too much�.

We observed that the home required significant refurbishment and upgrade. There was a backlog of important maintenance work to be done on the building both internally and externally. We were told that remedial plans were in place but we did not see robust evidence to demonstrate that timely action had been taken.