Happy Family Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Required Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. At our previous assessment we found a breach of regulation relating to consent. At this assessment we found they were no longer in breach of that regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider assessed different areas of people’s health and safety before they started providing care and then devised their care plans in accordance with these. In conducting their assessments they sought information from people’s relatives and any other professionals already involved in their care.

The provider reviewed people’s care plans and risk assessments every 6 months or sooner if people’s needs changed, to ensure they were still relevant.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider ensured staff were trained in line with current standards and legislation and policies and procedures reflected these.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Where people received advice or care from other professionals, we saw these details were included in people’s care plans.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider sought people’s feedback about their aims for seeking care and whether they had any specific goals. For example, we saw 1 person wanted to increase their physical strength, so the provider supported them with their physiotherapy exercises.

Where people had specific health goals, these formed part of their care plans. This included specific nutritional goals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured people’s outcomes were positive and consistent, and met clinical expectations. The provider reviewed people’s care plans with them every six months to ensure their aims in receiving care were up to date.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people had capacity to consent to their care, we saw the provider now completed consent forms. Where people did not have capacity to consent to their care, we saw the provider was now completing mental capacity assessments in accordance with legislation to provide care in their best interests.

Staff had a good understanding of their responsibilities under the Act and had a good understanding of the importance of seeking people’s consent to care. One staff member worker told us “if someone doesn’t want care, I will speak to them and then ask them later. Maybe they’re not in the mood to begin with and they might be later, but I do what people want.”