• Residential substance misuse service

Passmores House

Overall: Good read more about inspection ratings

Third Avenue, Harlow, Essex, CM18 6YL (01279) 634200

Provided and run by:
Via Residential Ltd

Assessment report published 9 September 2025

Safe

Good

Updated 9 September 2025

At our last inspection we rated this key question as good. At this inspection the rating has remained as good. This meant people were safe and protected from avoidable harm.

The service worked with people to understand what being safe means to them as well as with partners on the best way to achieve this. 

People were safe and protected from bullying. 

People were supported to make choices that balanced risks of harm with positive choices about their lives. 

Leaders ensured there were enough skilled people to deliver safe care that promotes choice, control and individual wellbeing.  Compliance rates for mandatory training and supervision were good.