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Archived: Partridge Care Centre Requires improvement

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Inspection report

Date of Inspection: 8 August 2012
Date of Publication: 21 September 2012
Inspection Report published 21 September 2012 PDF | 76.02 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/08/2012, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

A relative said, "There seems to be enough staff. They're always around."

When we asked another relative if they felt that there were sufficient staff at the service, they replied, "Couldn't find anyone before but now there's people about."

A person who used the service said that there were, "Enough staff. I feel that I'm being looked after."

Other evidence

We saw that there was a dependency tool in people's care plans to decide the amount of assistance required for certain aspects of their care. However, the Registered Manager did not use this information to decide overall staffing levels at the service.

At the time of our inspection, the service was not accepting new admissions. This and the low occupancy of the service meant that there was a sufficient needs and risk analysis of the staffing needs of the service as the assessment of staffing needs was carried out on a weekly basis by a senior manager at the service. These were then emailed to the provider.

During our SOFI observations, we saw that there were sufficient numbers of staff at the service to assist people during the mealtime. Further, during our inspection on the whole, we found that there was an adequate number of staff to meet people's care needs.

We asked a member of staff if they thought that the staffing levels were sufficient. They told us, “Most of the time it’s OK if the carers are working properly.” Another staff member said, “It’s just about OK. In an ideal world, you always want more staff. It’s quite comfortable for me.”