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Archived: Partridge Care Centre Requires improvement

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Inspection report

Date of Inspection: 30 July 2014
Date of Publication: 11 September 2014
Inspection Report published 11 September 2014 PDF | 79.73 KB


Inspection carried out on 30 July 2014

During an inspection in response to concerns

During our inspection, we spoke with six of the 101 people who used the service. We also spoke with three visitors and nine staff members. We looked at various aspects of the care records of nine people who used the service. We also looked at staff rotas, staff deployment records and a staff and manager meeting agenda.

We considered our inspection findings to answer questions we always ask; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?

This is a summary of what we found;

Is the service safe?

We saw that staff practice during moving and handling transfers supported people who used the service in a safe way that respected their dignity.

A visiting relative told us that the person who used the service told staff that they loved them, and that the person would not have done this unless they felt safe and comfortable with the staff.

We found that care records were not always complete, accurate and fit for purpose. This meant that care was not accurately planned for the individual in a way that provided staff with consistent guidance and to limit the risks to their safety and well-being.

We have asked the provider to tell us what they are going to do to meet the requirements of the law in relation to the care records, and the improvements they will make in relation to their accuracy and completeness.

Is the service effective?

We found that people who used the service received care and support that met their needs. Staff used their knowledge of individual people’s needs and personalities, for example to reassure and support people effectively when they became agitated or upset.

People were encouraged and supported to eat and drink to ensure they maintained a good nutritional and fluid intake.

Is the service caring?

We observed that staff were kind to people they supported and interacted with people in a caring and professional way. We noted that staff addressed people by name and took time to talk to them and reassure them if they were worried or upset.

A visiting relative told us, "Staff are very patient and very caring."

Is the service responsive?

People’s preferences and diverse needs had been recorded and care and support had been provided in accordance with people’s wishes. This included ensuring people received only food that was in line with their beliefs and ensuring that particular clothing was worn.

Visitors confirmed that they were able to see people in private and that visiting times were flexible.

Is the service well-led?

Prior to our inspection we were made aware that the registered manager had resigned and that a new manager had been appointed. This meant that there was an identified person in post with clear responsibility to lead the service. Our records showed that the new manager had made enquiries to begin the process of registration with us as required. We have referred to this person as the manager throughout this report.

Staff told us that they had noted positive changes in the short time the new manager had been in post. They told us about the manager’s unannounced night visits to ensure that the quality and levels of care were satisfactory, the introduction of care team leader posts in all units to support good leadership and the increased staffing levels throughout the service to support responsive and effective care.