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Archived: Partridge Care Centre Requires improvement

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Inspection report

Date of Inspection: 14 September 2011
Date of Publication: 4 October 2011
Inspection Report published 4 October 2011 PDF | 48.9 KB

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/09/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

People who use the service can be assured that their medicines are stored and handled safely and that they are given them as prescribed. However, improvements are needed to ensure any identified discrepancies in the medication records are resolved promptly and a record made of this.

User experience

On this visit we did not speak to anyone who uses the service about the way that the home manages their medicines.

Other evidence

Ours visit on 09 September 2011 was to assess improvements that the provider had made following our visit on 14 July 2011 and the service of a warning notice about the safe use, management and recording of medicines. We received an action plan which detailed the actions taken by the owner to ensure compliance with the warning notice.

Medicines were stored securely for the protection of people who use the service. The temperatures of the areas where medicines were stored were monitored and recorded regularly and were within acceptable limits. In all but one of the areas visited, staff told use that the room temperatures were taken from the wall thermometers in place, not from the air conditioning controller as found on our previous visit. In the action plan, the owner told us that the "controlled drug cupboards are in the process of being reattached to the walls according to the regulations". None of the cupboards inspected on our visit had been fixed in the way required by the regulations.

Procedures were in place to record when medicines were received into the home, when they were given to people and when they were disposed of. In general, these were improved since our last visit and had very few discrepancies. This accounts for medicines in use and demonstrates that people receive their medicines as prescribed.

In the action plan, the owner told us "the medication is now cross checked on a regular basis and an audit should be completed weekly". We found evidence to support that this was being done in most areas, but in one area the weekly check had not been carried out. This was confirmed by a member of staff. Where such checks had been carried out and omissions had been found, there was not always a record made of what actions were taken as a result of the discovery of the omission.