- Homecare service
Village Care Limited - 3c Wesley Place
Assessment report published 31 July 2026
Contents
Ratings
Our view of the service
About the service
Village Care Limited – 3c Wesley Place is a homecare service providing personal care to people with a range of needs living in their own homes. At the time of this assessment 16 people were receiving the regulated activity of personal care.
Who the service is for
This service supports older people and people with physical disabilities who are living in their own homes.
Key findings
We carried out this assessment between 10 and 25 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
The provider had effective recruitment practices to ensure new staff were recruited safely. They also ensured there were enough trained and competent staff available to meet people’s needs in a timely way. A staff member said, “Staffing levels are generally suitable to meet people’s needs, and rotas are planned to ensure people receive safe, effective care.” Medicines were managed safely with accurate records maintained of the medicines people were given.
Staff spoke positively about the culture of the service and the personalised care provided. A staff member said, “The care is person-centred and focused on meeting each individual’s needs.” Staff consistently told us managers were approachable and supportive. They felt able to raise concerns and believed people were safe when receiving care. A staff member said, “I feel very supported, I get clear guidance when needed if I am unsure about anything. And I feel respected and valued around the people I work with.”
Care records were person-centred and included detailed information about people’s life histories, health conditions, preferences, risks and support needs. Accurate daily records were kept showing people received personalised and responsive support, including personal care, medicines, nutrition and emotional wellbeing. Staff monitored changes in people’s health and involved relatives where appropriate.
The provider had a structured approach to quality assurance which included regular audits covering the quality of care records, medicines management and training compliance. These were effective in identifying areas for improvement and learning.
People's experience of this service
People and relatives were consistently positive about the care and support they received from Village Care Limited. They told us the service was reliable, consistent and person-centred. A relative said, “(Staff are) 100% reliable. We have never had an issue and have used village care for many years.” People told us they felt safe with the care staff and valued the continuity of support they received. A person said, “The staff are reliable, friendly and courteous and there is no question of not feeling safe.”
People and relatives described positive relationships with staff who knew them well and responded to their individual needs. They said staff treated them with dignity and respect, involved them in decisions and supported them to remain as independent as possible. A relative said, “Our family member is treated with respect and friendliness.” Relatives confirmed there was good communication and staff kept them informed of any changes. A relative told us, “I am very happy with all aspects of the care we have received over the years. We have always felt we are part of the process and listened to.”
People and relatives had opportunities to provide feedback, including questionnaires. The most recent feedback from April 2026 was positive with people confirming there were good relationships with care staff, good support provided and they felt safe.