Magnolia House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Inspection: 6 May 2026 to 14 May 2026. Magnolia House is a residential care home supporting up to 6 adults with a learning disability or autistic people. At the time of our inspection 6 people were living at the service, all of whom were being supported with the regulated activity of personal care.

The inspection was unannounced and took place as part of our regular monitoring role. The rating at the last inspection was “Good” and after this inspection has remained “Good”.

We assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service closely reflected this guidance and were supporting people to lead positive and empowered lives.

People felt at home at Magnolia House and had developed close trusted bonds with their peers and staff team. They were supported to be in control of the care they received which was regularly reviewed alongside them to ensure it continued to meet their expectations. They were enabled to participate in society as equals, and to take part in a wide variety of activities that brought them meaning and increased their confidence and independence.

There were sufficient numbers of staff in place who were trained, knowledgeable and passionate about people. They worked together collaboratively and alongside partners so ensure people received the care they needed, when they needed.

There was strong leadership in place who were knowledgeable about the people they supported and demonstrated the values the expected of staff. They led with integrity and openness and had a clear vision for the service.

There were robust governance systems in place to ensure the ongoing safety of the service including regular checks on the safety of the building, staffing, medicines and analysis of incidents and accidents.

There was a positive culture where opportunities for learning were actively sought and taken to promote people’s quality of life.

People treated Magnolia House as their own home and it was personalised to their own needs and interests. They were able to spend time there as they wished and were encouraged to take ownership of tasks such as cooking and cleaning if able to, which developed their own independence.

The service had developed strong relationships with partner agencies, and there were clear plans in place setting out the care people would receive to maximise their health and wellbeing. Where people’s health deteriorated, staff worked in partnership with others to ensure they received the proactive support they needed.

People's experience of this service

We received positive feedback about the impact the service and individual staff members had on the people in their care. Staff treated people with compassion and dignity at all times and advocated for them to ensure they were able to take part in the things that mattered to them. One relative told us, “The staff all care passionately about all the ladies and never gave up on my relative until they had answers and treatment”. Another relative added “I think they do a lovely job and I can't fault them at all”. Visiting professionals also observed people were treated with kindness with one stakeholder telling us, “The overwhelming impression that I get from the residents at Magnolia House is how happy they appear to be and how well staff understand the needs of each individual”.