The Right Home Care Team Chesterfield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback from people consistently identified staff were kind and caring and treated them with respect and dignity. One person told us, “Staff help me with what I need. They are kind to me.” One relative told us, “They [staff] are really kind to [my relative], they make them laugh which is brilliant. They always explain what they are doing, they treat them like their own [relative]”.

Staff were happy to work for the provider and felt valued. One member of staff told us, “The company runs on family values. Staff are supported and looked after.”

Feedback from professionals involved with the service was positive. Compliments from stakeholders who worked regularly with the service included, “Such a wonderful care agency to work with” and “The Right Home Care Team are always friendly and easy to work with.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider implemented an approach to ensure the care and support provided was responsive to individual’s needs and preferences. Care records were person centred and clearly identified what was important to people. The provider documented outcomes and how people were supported to achieve these.

Staff knew people well and understood their preferences on how to support them. One member of staff told us, “Clients, and staff, are valued and treated as individuals.”

One relative told us, “The carers are really lovely, they know [my relative] is unable to talk, but they always speak to them, ask them how they are, even though they know they will not get an answer.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider implemented a care planning approach to support independence balanced with managing risk. For example, to help manage a chronic condition, diet and nutrition support was offered flexibly to meet a person’s preference as well as ensuring medication compliance.

People were involved in planning their own support. One relative told us, “[My relative] was involved in their initial assessment, they were able to tell the [care provider] what care they wanted, they [staff] encourage [my relative’s] independence as much as they can”.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported by staff who were competent to recognise signs of their health care concerns. Staff followed procedures to report changes in people’s conditions to senior staff, who ensured appropriate action was taken. One member of staff told us, “The company cares about the clients. When we raise a concern about a client, we get feedback, we know we have been listened to. Even the little things are investigated”.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider valued their staff. Systems were in place to ensure staff were trained and competent to provide person centred support and happy to be at work.

Staff consistently described being part of a team which felt like family. One member of staff told us, “The feeling of family is genuine, this is a small business. I am classed as a person, not just as number”.

Staff were confident to use the support offered by staff in the office. One member of staff told us, “I can talk to anyone in the office, any issues or concerns we raise are dealt with.”