Outlook Care - Neave Crescent

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans were in place which set out people’s needs and how to meet those needs. They covered areas including personal care, oral health and behaviours. They were person-centred, based around the needs of individuals. Care plans were subject to review which meant they were able to reflect people’s needs as they changed over time. We saw there was a review meeting on the day of our inspection, which a relative had been invited to.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way, in line with the person’s wishes, and people were involved in their assessment of need. The provider also worked within the framework of current legislation, such as the Health and Social Care Act 2008 and the Equalities Act 2010.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

There was good collaborative working between the service and other relevant parties. The staff had a good understanding of people’s needs and people and relatives were involved in planning their care. The service worked well with health care professionals to help ensure people’s care needs were met. Regular staff team meetings were held which included discussions about how best to support people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live healthier lives. People had access to various healthcare professionals including GPs, speech and language therapists and dentists. A relative told us, “[Person] has dental check-ups and things like that.” Hospital Passports were in place which provided information about the person for hospital staff in the event of the person being admitted to hospital. Health Action Plans were also in place setting out how to meet people’s health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

The provider carried out routine monitoring of people’s health and care needs. For example, people were regularly weighed to see if there was any significant weight loss or gain that could require further action. Staff maintained daily records which helped to ensure care was provided in line with people’s assessed needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to their care where they had the capacity to do so. Staff told us they always asked people for consent before providing support with personal care. A staff member said, “I always let them know what I am doing. I ask them if it is ok to wash them.” Mental capacity assessments had been carried out with people. Where it was found they lacked capacity, best interest decisions were made, for example, in relation to medicines, personal care and finances. Where people were deprived of their liberty to some extent, Deprivation of Liberty Safeguards authorisations had been obtained from the local authority. These are legal safeguards to ensure restrictive care is justified, necessary, and properly overseen.