Spectrum Homecare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People and their relatives provided consistently positive feedback on how staff treated them. Comments we received included, “They’re really excellent, so comforting to know they’re there to help.”, “They’ve changed my life for the better.” And, “Everyone of them is lovely. They’re so kind, you can tell they really care. I can’t fault them, I really can’t.” Staff had a good understanding of the people they were supporting and told us how they ensured the care they provided respected people’s dignity. We saw many examples of how the staff had treated people with kindness, such as taking ice lollies to people in the hot weather and taking fish and chips to people to enjoy at home.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans provided staff with information on people’s life histories and preferences. Staff understood the importance of getting to know people and providing care in a person-centred way. The registered manager ensured people were supported by a small team of staff to ensure people received consistent care from staff who knew them well. People confirmed this and told us, “They know exactly how I like things to be done my way.” And another person told us,” They know me well and treat me with respect”.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported and empowered to make their own choices about how they wished to lead their day to day lives. The registered manager evidenced how a flexible service was offered to meet people’s needs. For example, the registered manager explained that they encouraged people to be spontaneous and enjoy life. When individuals requested support at short notice to attend events, those requests were accommodated. We also saw examples of how staff were supporting people to regain independence following hospital admission and a person told us, “They encourage independence where possible and give some good little tips to help us manage things on our own”.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff understood how to respond to any immediate concerns and people’s needs. Staff were able to provide examples of this and how they would escalate any concerns. One staff member told us, “With any concerns, I ring through to the office or on call, they are really good, I have never had a problem with things not been actioned.” People also confirmed the provider was responsive to their needs. One person told us, “If I ever need to ring the office, they’re quick to answer and always sort things out”. We found that the provider had effective systems in place to ensure people’s needs were safely met outside of office hours and during circumstances such as adverse weather.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us the management team were approachable and supportive. Staff gave us examples of when the registered manager had supported them to ensure they had a positive home and work balance. The provider had several initiatives in place to support staff and recognise their achievements. We found staff were provided with regular supervision meetings, which provided an opportunity for them to discuss how they were, and if they needed any support.