Alexandra House - Bury

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Before people started using the service their needs were assessed. Staff and teams worked well together both internally and with external agencies.

The service planned and delivered people’s care and support with them, including what was important and mattered to them. They did this in line with legislation and evidence-based good practice and standards. Care plans were developed in line with people’s assessment care needs. People were involved in agreeing their care and support plans. Comments from people included, “The staff understand my relative’s needs on a very personal level”.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service worked collaboratively with a range of stakeholders to ensure coordinated and person-centred care. This included regular communication with social workers, local authority commissioners, district nurses, GPs, and other healthcare professionals. Information was shared appropriately to support safe care delivery, including updates on changes in needs, risks, and wellbeing. The service participated in reviews, safeguarding processes, and multidisciplinary discussions where required.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Where appropriate, people were supported to access primary care service such as GP and district nursing services.

The provider routinely monitored people’s care and support to continuously improve it. They ensured that outcomes were positive and consistent, and met the expectations of people themselves. Care records were reflective of people’s needs and updated to reflect any changes. Information concerning any changes or worsening outcomes, was communicated to the professionals involved in the person’s care.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had care plans in place regarding capacity and their decision-making abilities. Staff had received training in the legal framework around mental capacity and consent.