- Homecare service
Alcazar Court
Assessment report published 12 November 2026
Contents
Ratings
Our view of the service
The assessment took place between 18 September and 12 October 2026. Alcazar Court is an extra care service operated by Chose Care Group Limited. It provides personal care to adults of all ages, including people living with physical disabilities, long-term health conditions, mental health needs, dementia and people with a learning disability. This was the first assessment of a newly registered service. At the time of the assessment, 16 people received the regulated activity of personal care, including 2 people with a learning disability. We did not assess support provided to people who did not receive personal care because this was outside the scope of our regulation.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and access to local communities that most people take for granted. We considered Right support, right care, right culture because the service was registered to support autistic people and people with a learning disability.
The provider promoted a positive culture of safety and learning. Staff reviewed accidents and incidents, understood safeguarding procedures and had guidance to manage risks safely. The provider completed checks of the premises and fire safety systems, deployed enough staff and followed robust recruitment processes. Medicines were managed safely.
People’s needs were assessed and their care plans reflected what was important to them. People were involved in developing and reviewing their plans, and staff monitored care through daily records so support could be adjusted when needs changed. People were supported to consent to their care and to make decisions for themselves.
Staff supported people with kindness and respected their privacy, dignity and individual preferences. People described warm, trusting relationships with staff and said they were offered choices about how care was provided. This helped people retain control over everyday decisions and maintain their independence.
Care was person-centred and organised around people’s individual needs. People took part in care reviews and tenant’s meetings. They had access to community resources, social and leisure activities, and relevant healthcare professionals when needed.
The service had a registered manager. Staff spoke positively about the leadership, support and working culture. Quality assurance systems included audits, regular unannounced spot-checks, staff surveys, people and relative as well as staff meetings. Staff had access to training, regular supervision and annual appraisals to support their development.
People's experience of this service
We spoke with 5 people and 4 relatives. Feedback was consistently positive. People said staff arrived at agreed times and let them know if they were delayed. They valued being supported by staff they knew and described staff as polite, friendly and respectful of them and their homes.
People said staff understood what mattered to them, including their cultural and religious needs, and supported them to remain independent while staying safe. One person told us, “They understand my cultural background and respect older people. They respect my religious needs and help me to play gospel music.” Another person said, “They try to help me stay independent and walk independently but support me so I am safe.”
Relatives said people were safe and staff knew how to support them. They felt staff were caring, attentive and responsive to concerns. One relative told us, “I am very happy with the care my family member receives. Staff are caring and attentive. They listen to any concerns and make changes to the care.” Another relative said staff understood how to support their relative who had a learning disability.
People and relatives said they would recommend the service. One relative told us, “I would recommend the service and would rate it 9 out of 10.”