Romsey Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident staff understood their individual and cultural needs. Reception staff were aware of the needs of the local community. Reception staff used digital flags within the care records system to highlight any specific individual needs, such as the requirement for longer appointments or for a translator to be present.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good service and standards. Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we saw demonstrated care was provided in line with current guidance.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. The service collaborated with other services to maintain uninterrupted care, even when clinical duties were assigned elsewhere. People received coordinated care and consultation outcomes were shared with their NHS GP's where appropriate.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. Where appropriate, staff provided people with advice to support self-care. Staff supported people to live healthier lives by identifying individual risk factors during consultations and providing personalised advice to promote self‑care and wellbeing. This included lifestyle guidance on diet, physical activity, smoking cessation, alcohol consumption, menopause management and sexual health, tailored to people’s needs and preferences. Where appropriate, staff discussed preventative measures such as vaccinations and screening programmes and encouraged people to engage with these to support early detection and long‑term health. Staff provided safety‑netting advice and, where risks were identified, shared relevant information with people’s NHS GP (with consent) to support ongoing monitoring and continuity of care. Education materials were used to reinforce verbal advice and help people make informed decisions about their health and wellbeing.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The service monitored and improved outcomes through a structured programme of audit, safety monitoring and governance review. Findings were analysed to identify themes and risks, with learning shared and actions implemented promptly. The service carried out regular quality monitoring activities, including audits. For example, the service carried out records keeping audits, prescription audits, hand hygiene audits and infection control audits. The service’s personal protective equipment (PPE) audit conducted February 2026 revealed staff lacked knowledge about PPE use, especially regarding splash risk. As an outcome of this audit, the provider arranged additional staff training to improve staff knowledge. The service had implemented systems to undertake quality monitoring of clinicians’ performance including the handling of GP communications. From the clinical notes we reviewed during our onsite visit, people who used the service had experienced positive outcomes as set out in legislation, standards, and evidence-based clinical guidance.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded in clinical records.