Willowbeech Also known as Willowbeech Limited - 33 Ophir Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.The service provided effective care by assessing and regularly reviewing people’s health, wellbeing, and communication needs. Pre-admission assessments ensured the service could meet each person’s needs and provide a supportive environment. Ongoing reviews involved helping people to keep care personalised and relevant.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.People and their relatives were actively involved in developing and reviewing care plans, ensuring support reflected their needs and preferences. Care was personalised and aligned with best practice, including support with nutrition and long-term health conditions. Staff worked closely with healthcare professionals to deliver consistent and effective care. Policies, training, and supervision supported staff in providing safe, compassionate, and high-quality support.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.Staff spoke positively about teamwork and supporting each other to deliver the best possible care. People appeared settled and comfortable with familiar staff who understood them well. The team worked closely with professionals to ensure consistent care, and external partners appreciated their clear communication. Each person had a health information document in place to share essential details if hospital treatment was needed.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.People had choice and freedom in how they spent their time and were able to access all areas of the service, including the garden. Staff encouraged people to set goals and develop new skills. Photographs showed people engaging in daily activities, reflecting the service’s focus on meaningful experiences that promoted health and wellbeing. Staff also supported people to go on holidays, and everyone enjoyed their time away; numerous photographs captured these moments, showing many smiling faces.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.People were observed to make positive progress through having more choices in their daily routines. Care plans contained clear, personalised goals and guidance for staff, and were regularly reviewed to reflect any changing needs. Staff demonstrated a strong commitment to ongoing improvement, supported by regular audits and quality checks to ensure care remained effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people were unable to make specific decisions, the necessary assessments and legal authorisations were in place. Staff had a good understanding of the MCA and consistently sought consent, while providing choices in daily care and routines. Care plans clearly recorded each person’s communication preferences.