Apple Trees Care & Reablement Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff demonstrated a strong understanding of the individuals they supported, and the assistance required to help people access services related to their care. There was a clear commitment to person-centred care, with staff tailoring their approach to meet each person’s needs and preferences.

Staff were supported through tailored training designed to help them recognise and respond to potential inequalities in access to care and treatment. This included training on equality, diversity, and human rights, equipping staff to identify when individuals might be at risk of disadvantage and to take appropriate, person-centred action.

To ensure continuity of care, the service arranged for health professionals, such as hearing specialists, opticians and chiropodists, to visit the home when individuals were unable to attend external appointments. This proactive approach helped prevent delays and ensured people received the care they needed in a timely manner.

Relatives spoke positively about the service’s responsiveness to changing needs. One relative shared how the service supported their family member in transitioning from a short-term respite placement to a permanent stay, They told us, “As soon as the 6-week respite care was coming to an end, Apple Trees worked with the local authority to get [Name] assessed for a permanent placement. It was all handled 100% safely, efficiently and in a caring manner.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.